Sales Terms and Conditions
The following contains the terms and conditions that apply to your purchase from Tweakmonster.com. By accepting delivery of the products listed on the Tweakmonster.com invoice, customer agrees to be bound by and accepts these terms and conditions. These terms and conditions are subject to change without prior written notice at any time.
Disclaimer and Limitation of Liability pertaining to products sold
All products sold by Tweakmonster.com are covered by a 30-day hassle-free return period, and all products carry an unconditional warranty against defects and workmanship for a period of 180 days from purchase date. If at any time during that period you have issues with a product you purchased from us, please contact us and we will assist you in getting it resolved ASAP. All returned products must be received within 30 days from the invoice date (after contacting us first), and in their original retail packaging and in like-new condition.
All products are sold 'as is' and Tweakmonster.com makes no representations or warranties, either express or implied, of any kind with respect to products sold on this site. This is including but not limited to, merchantability and fitness for a particular purpose. You as a customer agree that the sole and exclusive maximum liability to Tweakmonster.com arising from any product sold on this web site shall be the price of the product ordered. Under no circumstances shall Tweakmonster.com be held liable for direct or indirect consequential or punitive damages related to any products sold by us through this web site.
All items purchased from Tweakmonster.com are to be used at your own risk. Most of our products are aimed at the advanced computer modding enthusiast, and require a moderate base knowledge of their basic principles to be installed and used properly. Installation of some of these products may also void your hardware manufacturer's warranty. Permanent damage to computer components and even bodily harm can occur if our products are used improperly. Tweakmonster.com assumes no liability whatsoever, expressed or implied, for the use of these products, and will not be held accountable for any damages as a result of the installation and use of these products, or any warranty problems you may encounter in the future as a result of the installation of our products.
All products sold by Tweakmonster.com include FREE shipping within the United States of America (including Hawaii and Alaska). Shipping for all sales outside the United States of America will vary depending on the weight of the order, and/or the final destination. All orders from outside the United States of America are handled on a one-by-one basis, and require you getting in touch with us before you place your order.
All unauthorized orders placed from outside the United States of America will be cancelled immediately unless prior arrangements have been made with us in advance to you placing your order.
We reserve the right to cancel any order at any time. We currently accept automated orders from within the United States of America ONLY, and any orders from any other countries will be denied and cancelled upon receipt, unless we were notified in advance and the order was pre-approved.
California Sales Tax
A sales tax of 9.75% will be added to all orders bound for California addresses. This is the current tax rate in Los Angeles County.
Returns and Exchanges Policy
Returns and Damaged Goods
Damaged Items: If you receive a damaged package or item, you must notify us immediately. DO NOT just ship it back to us. Damaged item resolutions are handled on a one-by-one basis, which starts by contacting us immediately either by phone or email within 10 days of receipt of your order.
Products being returned for credit must be received within 30 days of the invoice date, and shipping fees incurred for returning merchandise to us will NOT be reimbursed to the customer.
Warranty is void if a product has been tampered with in a way in which it was not designed. Misuse, modification, handling damage (i.e. dropping) will void your warranty. Returned items must be in like new condition with the original retail packaging intact. Returns will not be accepted without contacting us through the proper channels first.
Customers will be responsible for return shipping charges on merchandise. This means the customer is responsible for shipping the product back to us. For this, we highly recommend UPS Ground service so that the package can be tracked at any given time and proof of delivery can be proven and recorded. Tweakmonster.com will not be held responsible for items lost during return shipping without proof of shipping. If no proof of shipping can be presented, Tweakmonster.com will not be held liable for replacement of said product, or reimbursement of it's cost.
All sales from Tweakmonster.com are final and as-is. Returns or exchanges are permitted within the first 30 days from the invoice date by getting in touch with us first. All refunds are subject to a 10% restocking fee.
Canceling your order
If you need to cancel your order please contact us immediately. You will receive an email confirmation of your order cancellation. If confirmation is not received within 24 hours, please contact us by phone during our regular business hours, which are Monday through Friday, 9:00AM until 5:00PM PST.
All orders are usually processed and shipped within 48 hours, and a confirmation email with your shipping information will be sent to you. Tweakmonster.com does not process orders during weekends or holidays. You will receive confirmation via email as to when your order is shipped, and by what carrier. We currently utilize USPS Priority Mail for most of our orders, however, some of our products are shipped using UPS Ground service. The shipping method will ultimately be determined by Tweakmonster.com, however, if you have a preferred shipping carrier (UPS or US Postal Service) then please mention it in the comments field during your shopping cart checkout, and it will be taken into account.
All products sold by Tweakmonster.com include FREE shipping within the United States of America, which includes Hawaii and Alaska. Shipping for all sales outside the United Sates of America will vary depending on the weight of the order, and/or the final destination. All orders from outside the United Sates of America are handled on a one-by-one basis, and require you getting in touch with us before you place your order. All orders shipped outside the United States of America do NOT include any duties or import taxes your country may incur, and these fees will be the responsibility of the customer.
All unauthorized orders from outside the United States of America will be cancelled immediately unless prior arrangements have been made with us in advance to you placing your order.
Shipping Charges for Returns
Tweakmonster.com provides shipping to the sender only. Shipping on all products is non refundable, and shipping for returning or exchanging a product comes at the expense of the customer. Customer will be responsible for paying shipping to Tweakmonster.com for all returns and/or exchanges.
Jurisdiction and Venue
You agree that any legal action brought against Tweakmonster.com shall be governed by the laws of the State of California without regard to its conflict of law principles. You also agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Tweakmonster.com web site shall be an appropriate federal or state court located in the State of California.
Information Collection and Use
Tweakmonster.com is dedicated to your right to privacy. We will not share any personal information to any outside parties at any time for any reasons. We respect your privacy, as we like others to respect ours. We use Paypal for our shopping cart, which is a simple payment portal that utilizes current 128-bit Encrypted SSL (Secure Socket Layer) for secure online payments. You may pay for your order using either your Paypal account, or any major credit card even if you do NOT have a Paypal account. There are NO extra charges for this. Please see Paypal's policies on use and privacy for more specific information.
Other / Contacts
Tweakmonster.com may revise and/or discontinue any product at any time without prior notice. Tweakmonster.com prides itself in offering only the best aftermarket modding and cooling solutions available in the world.
Tweakmonster.com's customer service is available Monday through Friday, 9:00AM until 5:00PM PST, or through email. You can contact us by going here.
If you have any questions regarding our web site, or to confirm if an order went through properly, please contact us.